Wrightington, Wigan & Leigh NHS Foundation Trust


your hospitals, your health, our priority

Patient Relations

Patient Relations - On the Spot help, advice and support when and where you need it.

Patient Relations - the overwhelming message from the Patient Relations Service is that we are a friendly and approachable team of individuals who want to help you get the most out of your NHS.

Your Local Service

Patient Relations can offer you:

  • Help to sort out any problems or concerns you have about your contact with the NHS
  • Information about local health services
  • Listen to your comments, compliments, concerns and complaints 
  • Give assistance to contact independent advocacy services in your area if you would like support to make a complaint
  • An opportunity to take part in the development of your local NHS service
  • A confidential service - we promise not to divulge any personal details of any individual who contacts the service

Patient Relations Goals:

  • To support patients and public using NHS Services
  • To support and help NHS Staff in caring for patients
  • To resolve patient concerns quickly and efficiently
  • To follow the patient journey and not the organisational boundary

How do I Contact the Patient Relations Team?

By Phone: Patient Relations (Hospital) 01942 822376
By Email: patient.relations@wwl.nhs.uk

Patient Relations (Primary Care e.g. GP, Dentists, Physiotherapy) 01942 482778

Or Write to us at:

The Patient Relations Department (PALS and Complaints)                                                
Wrightington Wigan and Leigh NHS Foundation Trust
Wigan Lane
Wigan
Lancashire
WN1 2NN

Patient Relations Service opening hours:

Hours are Mon - Fri from 9.00am - 4.00pm.

An answer phone is available outside these hours.