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Police A&E Patrol Great Success

Newsdate: 15 January 2014

Staff, patients and visitors to WWL’s A&E department were supported by a heightened police presence over the festive season. The police patrols have been hailed as a success by both WWL and Greater Manchester Police.

As part of Greater Manchester Police’s Operation Connect, two Police Community Support Officers and two Police Constables carried out special patrols in A&E over the festive season. The patrols in the department  proved successful in deterring  violence and aggression towards staff, patients and visitors. The police presence was welcomed by staff who reported increased confidence in being able to deal with potential abusive behaviour, knowing any escalation will receive a swift response from Police.

Jon Lenney, Director of HR commented “I would like to personally thank GMP for their support in implementing Operation Connect over the Christmas and New Year. I’ve received lots of positive feedback from staff in A&E and we firmly believe that the police presence helped us to maintain responsive services to patients and provided a safe environment for everyone; staff, patients and visitors.”

Doctors, nurses, porters and security staff have felt significantly reassured and much less threatened and stressed as a result of the police presence. This enabled our staff to concentrate on their roles and not feel threatened by those they were helping.

A further liaison meeting is to be held between GMP and WWL, to evaluate the impact of the initiative and to agree next steps. Greater Manchester Police and Wrightington, Wigan and Leigh NHS Foundation Trust work well collaboratively and this is yet another example of this effective approach.