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WWL Discharge Lounge leads the way for Hospitals across the Country

Newsdate: 29 January 2015

WWL’s Discharge Lounge is becoming a model for NHS Trust’s across the country, so much so, that Royal Cornwall Hospitals NHS Trust will be visiting tomorrow all the way from Truro, to shadow the facility for a day.

The discharge lounge at WWL started life in 2004 as a small room with only eight chairs. The idea was developed by then discharge manager, Tracey Molyneux, who pioneered changes within the department.

The facility is used to house and care for patients on discharge or transfer from the hospital, as well as caring for those in post-procedure recovery. It is a vital part of the Accident and Emergency department at WWL, and is highly effective in assisting the team with achieving elective and non-elective targets.

Now Tracey has been promoted to discharge lounge manager. She said: “We’re so proud of how far we have come. We have been housed in different areas across the hospital and in that time we have just grown and grown.
 
I am very pleased that we can be a model for other hospitals and I am thrilled to be able to share what we have done with others. It has not been easy, it has in fact been challenging for a number of years, but it is paying off.”

The lounge is a relaxed environment where those who have attended hospital and are waiting for medication, transport and various other reasons, can wait for their discharge or transfer.  It even consists of a calm room, which is designed by discharge lounge staff particularly for those who suffer with dementia.

The facility is a vital part of the Accident and Emergency department at WWL, and is highly effective in assisting the team with achieving elective and non-elective targets.

On top of the visit from Truro Hospital, the facility will also host Royal Preston Hospital next week who are also coming to learn more about the processes involved in creating a successful discharge lounge.

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