The WWL Way
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WWL Seeks Volunteers to Help Around the Trust

Newsdate: 31 January 2017

Wrightington, Wigan and Leigh NHS Foundation Trust (WWL) is looking for volunteers to help support their patients and services. Currently, more than 450 volunteers work closely with our staff and visitors in a range of roles from supporting the wards to volunteering on their Help Desks. Our volunteers generously contribute over 90,000 hours a year to providing a caring and compassionate experience for patients, carers and visitors.

Volunteers play a vital role in supporting and enhancing the patient experience here at WWL. The Trust’s newly developed Patient Companion Volunteer Role aims to provide meaningful interaction with patients. This can be through a number of ways such as accompanying patients between treatments, holding conversations with them, keeping them occupied with a game of cards, reading to them or simply providing a hand to hold. The Trust is currently looking for Patient Companion Volunteers on their wards at Royal Albert Edward Infirmary.

WWL Head of Patient and Public Engagement, Andrea Arkwright said: “This is a fantastic opportunity to help support your local hospital and to make a real difference to our patients by being a listening ear to patients’ worries and providing companionship during their stay in hospital.”

We are also seeking volunteers to work on our various help desks throughout the Trust. Our Help Desk Volunteers across all of our sites help to enhance our patient experience by providing a welcoming and friendly face to patients, visitors and carers, as they enter the hospital. At Wrightington Hospital’s brand new £18 million state-of-the-art development, they are looking to recruit at least 10 volunteers to welcome and esort patients and visitors to wards and departments. The Trust is also keen to recruit more volunteers for their Wigan Help Desks at their dedicated Eye Unit, Boston House and Thomas Linacre Centre, rated outstanding by the CQC.

“Our hospital Help Desks typically deal with over 180,000 enquiries per year, so this volunteer role is vital for supporting our patients. Volunteering is a two-way process. The Trust gains an integral member of the WWL family who enhances and complements the work of our staff. Our volunteers come from all walks of life and represent the diversity of the community we serve” said Andrea.

If you are interested in joining the team or would like some more informattion about their roles, please contact the Voluntary Services Manager, Nadia Koriba at Royal Albert Edward Infirmary on 01942 822 509 or at volunteer@wwl.nhs.uk