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Discharge Always Events Launch

Newsdate: 16 February 2018


At Wrightington, Wigan and Leigh NHS Foundation Trust we are committed to the safe and effective discharge of all our patients. To ensure this is always the case, ten new ‘Discharge Always Events’ have been added to our current list of ‘Always Events’.

The Trust launched the ‘Always Events’ initiative in January 2014 to set out our commitment to improving the delivery of patient and family centred care. Staff, patients and carers contributed to the development of the ‘Always Events’, identifying ten essentials of patient care that are fundamental to improving patient experience. Their implementation has led to a positive improvement for our patients and staff.

In September 2015 the Trust also launched the ‘Good Night Always Events’, to help to reduce unnecessary noise at night and promote a good night’s sleep for our patients.

The ten new ‘Discharge Always Events’ are:

We will always...

  • share with you your Expected Date of Discharge (EDD)
  • confirm with you your date of discharge
  • inform you, your relative or carer of any changes to your discharge date
  • discharge you with the medication you require
  • discuss and explain your medication with you
  • discuss with you your discharge travel arrangements and ensure you have appropriate clothing
  • discharge you before 8pm unless otherwise agreed with you
  • confirm with you your GP details prior to discharge
  • notify you of any follow up hospital or clinic appointments if required and ensure that you have contact details in
  • case you have any concerns
  • you will always be provided with a discharge wallet

Pauline Law, Director of Nursing, says: “I am absolutely delighted to be launching our next set of Always Events, as they are a big part of our Trust’s culture.”

“Our staff and patients really like the Always Events as they are easy to understand and measure and our Trust has found them to be a great way of improving patient care and experience.”