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What is the Friends and Family Test? 

The Friends and Family Test is national initiative to help patients choose where they want to be cared for and to let them know how other patients rate the care they receive from NHS trusts. 

All inpatients who stay at least one night on a ward all adult patients who attend A&E and patients using maternity services will be asked: 'How likely are you to recommend our ward/A&E department/Maternity Services to friends and family if they needed similar care or treatment?' 

Patients can choose one of six answers ranging from 'Extremely likely' to 'Extremely unlikely'.

How are we doing? 

Our Friends and Family Test results are published below

Inpatient

Month  Friends and Family Test Score
(range from -100 to +100)
Response rates
September 2013 78 29.69%
August 2013 84 29.14%
July 2013 80 26.42%
June 2013 78 22.49%
May 2013 79 19.29%
April 2013 82 21.04%

Accident and Emergency

Month  Friends and Family Test Score
(range from -100 to +100)
Response rates
September 2013 66 8.51%
August 2013 73 10.69%
July 2013 71 9.46%
June 2013 68 10.59%
May 2013 66 3.62%
April 2013 75 6.19%

  
How is the Friends and Family Test score calculated?

The Friends and Family Test score can be described as the proportion of respondents who would be extremely likely to recommend (category 'extremely likely') minus the proportion of respondents who would not recommend (categories 'unlikely' and 'extremely unlikely').

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