The WWL Way
Telephone: 01942 244 000

What is the Friends and Family Test? 

The Friends and Family Test is national initiative to help patients choose where they want to be cared for and to let them know how other patients rate the care they receive from NHS trusts. 

All inpatients who stay at least one night on a ward all adult patients who attend A&E and patients using maternity services will be asked: 'How likely are you to recommend our ward/A&E department/Maternity Services to friends and family if they needed similar care or treatment?' 

Patients can choose one of six answers ranging from 'Extremely likely' to 'Extremely unlikely'.

How are we doing? 

Our Friends and Family Test results are published below

Emergency Care

Month Recommend
January 2019 81%
February 2019 81%

Inpatient 

Month Recommend
January 2019 97%
February 2019 96%

Outpatients

Month Recommend
January 2019 95%
February 2019 94%

Maternity (Q2)

Month Recommend
January 2019 97%
February 2019 98%

 

How is the Friends and Family Test score calculated?

The Friends and Family Test score can be described as the proportion of respondents who would be extremely likely to recommend (category 'extremely likely') minus the proportion of respondents who would not recommend (categories 'unlikely' and 'extremely unlikely').