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Care Opinion

 

Care Opinion is a different way for the Trust to get feedback from patients, visitors, relatives and carers.  It is a national independent feedback platform for health services. It is non-profit making and is about sharing experiences and opinions regarding health services within the UK. 

 

Care Opinion is a conversation between the patients, carers and the professionals of the health service bodies.  Everyone requires healthcare at various points in their lives and this is the ideal way to share stories and experiences.

On the site anyone can:

  • See what other patients are saying about the healthcare that each Trust is providing
  • Share their story so that others can learn from their experience
  • See how health services have responded to comments from others

Was it good – if so then this can be shared and you can also thank the people who were responsible.  If it wasn’t the best, then could improvements be made and are there any suggestions as to how this could be done.

Currently approximately 150 organisations are subscribers to Care Opinion and our healthcare professionals can listen and respond to the experiences of our patients using this platform.

Once someone has contacted Care Opinion with their comments, they will check that this is not obscene, defamatory or offensive and, if it is, Care Opinion reserve the right not to publish it or to edit it.  If the comments are very critical of a hospital then Care Opinion may email the person to check that it has been sent in good faith.  If is confirmed that it has, then it will be published and we can respond to this.  If the person has not used an email address or does not get back to Care Opinion then they may not be able to publish any very critical postings.

All published opinions go to the Care Quality Commission which is the national regulator for the NHS in England.  All postings are also republished on NHS Choices.

If you have experienced health care recently, either as a patient yourself or as a carer or friend of someone else, you can tell Care Opinion how it was. They will then pass your comments to us for us to respond and to make changes if necessary.

Our staff are being encouraged to let patients, visitors and carers alike know that they can share their story using Care Opinion as this gives us the opportunity to learn what people think of the services that we provide and to celebrate what we are doing well.  If there are things that we can improve on then this is a good way to find out what people think and also to look at any suggestions that they may make.

 Visit the Care Opinion website to share your story via the link below:

 External Weblink Visit the Care Opinion website and share your story

 External Website View some recent comments

Alternatively, you can ring them on 0800 122 31 35 and share your story with one of the the team over the phone in confidence.

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