ÐÏࡱá>þÿ VXþÿÿÿUÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿì¥ÁÀ ð¿²bjbjüÊüÊ 7Hž ž ² ÿÿÿÿÿÿ·ööxxxxxÿÿÿÿŒŒŒŒLØŒŒ[jdddddSSSÚÜÜÜÜÜÜ$Ųw \xSSSSSxxddï‹‹‹SxdxdÚ‹SÚ‹‹:X,àdÿÿÿÿàNÐÆgÔÿÿÿÿi"„ Æ+0[ŽRÓ ‹Ó àà&Ó xÀSS‹SSSSS‹SSS[SSSSÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÓ SSSSSSSSSöH >:  Please provide details of the Appointment Reminders system in place: Do you use an appointment reminder service for: (please circle): Inpatients Outpatients Diagnostics Day case Other(s): Do use an internal integrated PAS system or external provider for your Appointment reminder service? Please state the name of the integrated PAS system or external provider used. Internal PAS system – currently Clinicom. What channels do you use to remind patients about their appointments? Communication ChannelIs this channel used? Y/NAnnual Volume Cost per unitText YVariableIVR/IVMYVariableAgent callsYVariableN/AEmailNLetters NOther: (please state)  Do you use agent callers to remind patients over a certain age about their appointment? No. If home based, what security measures are in place to prevent home-based agent callers from replicating data locally? Not applicable. Can patients cancel or rearrange appointments using the reminder service? Yes – through Interactive Voice Response (IVR) they can request a call back. Please provide details of the member(s) of staff responsible for the implementation and continued running of the service and their role within the Trust? IM&T Department / Health Care Operations Department. If a patient does not respond to a reminder or answer a phone call, can your service make further attempts? Reminders are sent at specific periods before an appointment. Monthly numbers of patients reminded/contacted a month? Please see below the number of patients reminded/contacted via text message, this service started in June 2014 as shown. YearJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember2014000003111589650518831228982052117046201521274203782017020407186172271419117147931360321447212815512201622690226225446133184714NULL1619152902364524492289682030120172831724933284872128218670226962136017529190442322625868173082018261152154621031220762410615070000000 Supplier details Appointment reminder supplier of the above services: Expected contract length? 2 Years Contract review date: December 2019 Details of the implementation costs and annual on-going support costs: The implementation cost for the appointment reminder service was £45,000, Unfortunately we are unable to separate out the annual on-going support costs as they are part of our whole telecommunications contract with BT. Details of the processes followed to procure the reminder service? Standard Trust Procurement Process Details of the channels used to publish the notification of procurement for the Reminder service? 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