your hospitals, your health, our priority
Telephone: 01942 244 000

COVID-19 Info

Guidance for visitors

Posted on Mar 26 2020 by Kerry Entwistle

 

  Visiting is suspended with immediate effect and until further notice.

The only exceptional circumstances where one visitor – an immediate family member or carer –will be permitted to visit are listed below.

• The patient you wish to visit is receiving end-of-life care.
• You are the birthing partner accompanying a woman in labour.
• You are a parent or appropriate adult visiting your child.

We ask that you should only visit patients on our hospital sites in these exceptional circumstances if you are not self-isolating and are currently well.

Please contact the ward or department in advance to discuss appropriate arrangements.

We understand that this will be upsetting and are very sorry for any distress that this may cause. However, your health, safety and wellbeing, and that of our patients, communities, individuals, and teams across the organisation remain our absolute priority. Please find other ways of keeping in touch with your loved ones in hospital, like phone and video calls.

Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.

Thank you for your continued support and understanding at this challenging time.

Car Parking at RAEI

Posted on Mar 26 2020 by Kerry Entwistle

Car Parking charges for staff, patients and visitors has now been suspended across WWL sites until further notice.

Car parking at Royal Albert and Edward Infirmary is now extremely limited due to building work at RAEI.

Freckleton street car parking is still open for members of the public but this is on a first, come first parked basis.

Patient Services Updates

Posted on Mar 25 2020 by Kerry Entwistle

Wednesday 25th March 2020

Reassurance Regarding Maternity Services

The WWL Maternity service remains open, however, we have been required to make some changes to how we see women, specifically in Antenatal Clinic and the community.

If you are due to be seen by a midwife or have an Antenatal Clinic appointment one of the Midwifery team will be in contact with you. Some appointments will be done via phone, however some will go ahead but prior to this a midwife will call you.

We appreciate you may be feeling anxious and have some very specific questions so please in the first instance contact your own Midwife her number is on the front of your green notes, if she is not available please contact the community hubs.

Leigh - 01942 264004
Wigan South - 01942 481487
Wigan North - 01942 433602
Ashton - 01942 482476
Thomas Linacre Clinic Outpatients and Scan - 01942 774778
Maternity Triage - 01942 778628

If you think you are in labour or have any concerns about you or your baby please call Maternity Triage as usual and a midwife will be available to advise you.

To assure you, the maternity services remain on site at the Royal Albert Edward Infirmary.

We appreciate your patience at this time

Tuesday 24th March 2020

Breast Screening Services

Due to the current COVID 19 risk we have paused breast screening.
If you have a booked appointment or are expecting a screening appointment please be aware that this will no longer be taking place.

Please call 01942 774713 if you have any queries.

During this time staffing levels may be low and there may be a delay getting through to the breast screening office.

In the meantime, if you have any changes in your breast or symptoms that are causing you concern, please contact your GP.

Monday 23rd March 2020

Macmillan Information and Support Centre

The Macmillan Information and Support Centre based at Wigan Infirmary is closed.

However the service is still open for telephone consultations on 01942 822760.

Our centre at the Thomas Linacre Centre is still open for face to face drop in or telephone consultation on 01942 774620.

Virtual Visiting Guidelines

Posted on Mar 24 2020 by Kerry Entwistle

Best Practice Guidlines

During the current pandemic and in order to decrease the footfall across our sites, the Trust would like to encourage patients and their visitors to keep in touch by the technology that is available on phones and tablets.

Please follow the guidelines below when conducting a virtual visit:

  • Please ensure that no other patients can be seen when holding your call.
  • Always use a front facing camera.
  • Ensure that nothing can be seen behind you.
  • Please use headphones if possible.
  • Talk at normal levels and be aware that your side of the conversation may be overheard by other patients and staff members.
  • Do not make calls once lights out has occurred.
  • If you are away from your bed please put your phone on silent to avoid disturbing other patients.

Thank you for your understanding and co-operation.

Coronavirus (COVID-19) Update 2 - Tuesday 17 March 2020

Posted on Mar 18 2020 by Kerry Entwistle

Important information about the coronavirus (COVID-19)


The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

For the latest COVID-19 advice please visit www.nhs.uk/coronavirus  

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines.

This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 

Coronavirus (COVID-19) Update - Friday 13 March 2020

Posted on Mar 13 2020 by Kerry Entwistle

Important information about the coronavirus (COVID-19)

The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The Chief Medical Officer has announced that the country is moving into the ‘Delay’ stage of the response to coronavirus from Friday, 13th March 2020.

The new advice issued by the Chief Medical Officer is as follows:
Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here

Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact with people who are unwell.

More information can be found on the NHS website here