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Care Quality Commission (CQC)

Care Quality Commission (CQC) Report and Ratings


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Wrightington, Wigan and Leigh NHS Foundation Trust
CQC overall rating

The Royal Albert Edward Infirmary, part of Wrightington, Wigan and Leigh NHS Foundation Trust, has improved its CQC rating following an unannounced inspection. This now means that all hospital sites operated by the Trust are rated as ‘Good’ or ‘Outstanding’.

This is a welcome commendation for the efforts of all our staff working under increasing pressures.
A team of inspectors visited the trust’s Royal Albert Edward and Leigh Infirmaries to check on the quality of four of its core services; Maternity, Urgent and Emergency Services, Children and Young People (Paediatrics) and Medical Care, in November 2017.

CQC also looked specifically at management and leadership to answer the key question: Is the trust well led?

As a result of the inspection, the trust’s overall safety rating has upgraded from ‘Requires Improvement’ to ‘Good’. In the key questions of whether the trust is providing care that is effective, caring, responsive and well-led, the trust’s ratings remain as ‘Good’. The rating of services for children and young people also moves up to ‘Good’. Equally, the rating for Royal Albert Edward Infirmary follows suit, thanks to significant developments positively impacting on the ‘Safe’ rating. This means the overall CQC rating for WWL remains as ‘Good’.

Chief Executive, Andrew Foster, said: “We are pleased to receive this report and its ratings and to acknowledge that the CQC has worked well with us.

“To be rated ‘Good’ for each Hospital, and for each main heading, is an outstanding achievement given the pressures that the organisation has been under over the winter period, and is testament to the commitment staff have to providing safe, effective and compassionate care to patients.”

Andrew added: “I would particularly like to congratulate Paediatrics Services for achieving a ‘Good’ overall rating.”
The CQC assess five separate key lines of enquiry (KLOE) which are Safe, Effective, Caring, Responsive and Well-Led. These individual ratings are aggregated to form an overarching rating.

Ellen Armistead, Deputy Chief Inspector of Hospitals said: “We had previously found, Wrightington, Wigan and Leigh were providing caring and effective services to their community. At this inspection, we also found improvements in safety across the services we inspected which is good news for the people using them.
“This inspection sees the trust’s safety rating move from Requires Improvement to Good.
“We saw a trust that recognised and managed incidents well, understood how to protect patients from abuse, and ensured systems and processes supported the delivery of safe care.”

Ellen continued; “It was good to see improvements, or care remaining good, across most of the core services we inspected, and assures us that the trust has been able to sustain positive change.
“Although there has been some trust wide progress, maternity services are rated as ‘Requires Improvement’ and inspectors found some breaches in regulation at this inspection. CQC have been very clear with the trust on the need to improve and will return in due course to check on their progress.”

Inspectors found some areas of outstanding practice at the trust:
• Staff are given the opportunity to attend sessions designed to improve wellbeing and reduce stress. This was offered on a drop in basis several times a month.
• The emergency care centre held events to help people with learning disabilities in the local area familiarise themselves with the department. The service arranged visits with a designated nurse from a local NHS community trust. Welcome drinks and cakes were provided and patients toured the department and viewed equipment that might be used to care for them should they require emergency care.

You can access our CQC report and our CQC ratings on the CQC site - Click here.