The WWL Way
Telephone: 01942 244 000

Information for Patients and Visitors

A patient receiving treatmentThis area provides guidance and information for both Inpatients and Outpatients as well as visitors and members of the general public.

We hope it will provide you with all the information you require if you are coming to hospital or are visiting somebody at the Trust.

From within this section you can find out about a wide variety of patient services including our Patient Information Leaflets as well as learning how to feedback and comment on our services.

You can also cancel or rearrange your appointment, find out about our Patient Relations team and get maps and directions to all of our sites.

If there is anything you feel should be added to these pages then please send an email to

Sign up to Safety

The Trust has joined the national Sign up to Safety campaign that aims to deliver harm free care to every patient. Sign up to Safety is designed to help realise the ambition of making the NHS the safest healthcare system in the world by creating a system devoted to continuous learning and improvement. Further information on Sign up to Safety is available via the following link -

The Patient Safety Briefing animation below has been developed by Haelo in partnership with Guy’s and St Thomas’ NHS Foundation Trust, and is based on a patient safety card developed by Guys’ and St Thomas’.


The Duty of Candour

The Duty of Candour is a statutory (legal) duty to be open and honest with patients (or ‘service users’), or their families, when something goes wrong that appears to have caused or could lead to significant harm in the future. It applies to all health and social care organisations registered with the regulator, the Care Quality Commission (CQC) in England. This leaflet explains what to expect if such an incident occurs and what to do if you think duty of candour has not been complied with.

Duty of Candour Leaflet