You Said We Listened

You Said:

Discharge: Family not given enough information to help care

We listened:

Compilation of a Discharge Information Pack handed to the appropriate patient on admission to the ward.

You Said:

Discharge: Not given notice about when discharge would be

We listened:

Expected date of discharge put on the discharge pack. Dedicated ward teams improving continuity of discharge planning and communication to both the patient and relatives.

You Said:

Discharge: not fully told purpose of medications
Discharge: not fully told side-effects of medications
Discharge: not told how to take medication in an understandable way

We Listened:

Counselling of patients on their medications at the point of discharge or as requested by the patient by a member of the pharmacy team.

You Said:

Cancer services: Hospital staff not given information on getting financial help

We Listened:

Macmillan Information Centre staff to take info packs to the wards for ‘out of hours’ advice regarding benefits.

Newly appointed Benefits Advisor to start ‘outreach’ work on the wards.

You Said:

Cancer services: Staff told patient who to contact if worried post-discharge

We Listened:

Discharge packs containing relevant information to be available on the wards with contact numbers for appropriate staff who have been involved in their care whilst an inpatient, to contain contact numbers/follow up appointments etc.

Information for cancer patients will be delivered weekly to the wards as part of the new ‘outreach service’.

You Said:

Maternity services: Patient not having anyone to stay as long as they wanted

We Listened:

Visiting times reviewed and the duration for nominated partners extended following consultation with women and their partners.