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Advice and Support

Patient Relations

Patient Relations - On the Spot help, advice and support when and where you need it.

Patient Relations

Patient Relations - the overwhelming message from the Patient Relations Service is that we are a friendly and approachable team of individuals who want to help you get the most out of your NHS.

  • Your local service

    Patient Relations can offer you:
    Help to sort out any problems or concerns you have about your contact with the NHS
    Information about local health services
    Listen to your comments, compliments, concerns and complaints 
    Give assistance to contact independent advocacy services in your area if you would like support to make a complaint
    An opportunity to take part in the development of your local NHS service
    A confidential service - we promise not to divulge any personal details of any individual who contacts the service

    Patient Relations Goals:
    To support patients and public using NHS Services
    To support and help NHS Staff in caring for patients
    To resolve patient concerns quickly and efficiently
    To follow the patient journey and not the organisational boundary

  • Contact Us

    How do I Contact the Patient Relations Team?
    By Phone: Patient Relations (Hospital) 01942 822376
    By Email: patient.relations@wwl.nhs.uk

    Concerns GP:  england.contactus@nhs.net

    The Patient Relations Department (PALS and Complaints)                                                
    Wrightington Wigan and Leigh NHS Foundation Trust
    Wigan Lane
    WN1 2NN

  • Patient Relations Service opening hours:

    Hours are Mon - Fri from 9.00am - 4.00pm.

    An answer phone is available outside these hours.


Link to Royal Albert Edward Infirmary page
Royal Albert
Edward Infirmary
Link to Wrightington Hospital page
Link to Leigh Infirmary page
Link to Thomas Linacre Centre page
Thomas Linacre
Link to Community Care Locations page
Link to Patient Advice & Liaison Service page
Patient Advice
& Liaison Service

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Our Partners

  • Access Able
  • NHS
  • Three Wishes
  • Healthier Wigan
  • Greater Manchester Mental Health NHS Foundation Trust
  • Wigan Council
  • Healthwatch Wigan and Leigh
  • Macmillan
  • Fertility Fusion