Terms and Conditions


What's in these terms?
These terms tell You the rules for using our website www.wwl.nhs.uk (“our site”).

  • Who we are and how to contact Us

    www.wwl.nhs.uk is a site operated by Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust ("We" “Our” or “Trust”). We are a statutory Public Benefit Corporation established pursuant to the Health and Social Care (Community Health and Standards) Act 2003 and have our Trust headquarters at The Elms, RAEI, Wigan Lane, Wigan WN2 1NN.

    “You” means the user of the site.

    “Terms” mean these terms and conditions of use.

    To contact us, please email patient.relations@wwl.nhs.uk or telephone our customer service line on 01942 244 000 (main switchboard).

  • By using our site You accept these Terms

    By using our site, You accept these Terms and You agree to comply with them.

    If You do not agree to these Terms, You must not use our site.

    We recommend that You download or print a copy of these Terms for future reference.

  • There are other terms that may apply to You

    These Terms refer to the following additional terms, which also apply to Your use of our site:

    Our Privacy Policy.
    Our Cookie Policy, which sets out information about the cookies on our site.

  • We may make changes to these terms

    We may amend these Terms from time to time. Every time You wish to use our site, please check these Terms to ensure You understand the terms that apply at that time. These Terms were last updated on 10 July 2020.

  • We may make changes to our site

    We may update and change Our site from time to time and without notice to reflect changes to our services, our patients’ and users' needs, or for operational or business needs. Any changes will be in Our sole discretion.

  • We may suspend or withdraw our site

    Our site is made available free of charge.

    We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to provide notice of any planned suspension or withdrawal.

    You are responsible for ensuring that all persons who access our site through Your internet connection are aware of these Terms and that they comply with them.

  • We may transfer this agreement to someone else

    We may transfer Our rights and obligations under these terms to another organisation without notice at any time.

  • Our site is only for users in UK

    Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

  • How You may use material on our site

    You may only use our site for lawful purposes. You may not use our site:

    In any way that breaches any applicable local, national or international law or regulation.
    In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
    For the purpose of harming or attempting to harm any person in any way.
    To bully, insult, intimidate or humiliate any person.
    To send, knowingly receive, upload, download, use or re-use any material contained on it.
    To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
    To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

    We are the owner or licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved by the Trust.

    You may print off one (1) copy, and may download extracts, of any page(s) from our site for Your personal use and You may draw the attention of others within Your organisation to content posted on our site. You must not copy, reproduce, duplicate, re-sell, redistribute or otherwise make available to any third party any part of our site other than in accordance with these Terms.

    You must not modify any paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    Our status as the authors of content on our site must always be acknowledged.

    Any use by You of any material contained on our site must:

    Be accurate (where it states facts).
    Be genuinely held (where it states opinions).
    Comply with the law applicable in England and Wales and in any country from which it is posted.

    Your use of any material contained on our site must not:

    Be defamatory of any person.
    Be obscene, offensive, hateful or inflammatory.
    Bully, insult, intimidate or humiliate.
    Promote sexually explicit material.
    Include child sexual abuse material.
    Promote violence.
    Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
    Infringe any copyright, database right or trade mark of any other person.
    Be likely to deceive any person.
    Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
    Promote any illegal activity.
    Be in contempt of court.
    Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
    Be likely to harass, upset, embarrass, alarm or annoy any other person.
    Impersonate any person or misrepresent Your identity or affiliation with any person.
    Give the impression that any view or opinion expressed by You in connection with any material obtained from Our Site emanates from the Trust, if this is not the case.
    Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
    Contain a statement which You know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
    Contain any advertising or promote any services or web links to other sites.

    When we consider that a breach of these Terms has occurred or is likely to occur, we may take such action (which may be pre-emptive action) as we deem appropriate.

    Failure to comply with these Terms will constitute a material breach of the terms upon which We permit You to use our site, and may (in Our discretion) result in Us taking all or any of the following actions:

    Immediate, temporary or permanent withdrawal of Your right to use our site.
    Issue of a warning to You.
    Legal proceedings against You for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
    Further legal action against You including action to obtain injunctive relief.
    Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
    We exclude all (to the extent allowed by law) liability for all action we may take in response to breaches of these Terms.

    The actions We may take are not limited to those described above, and We may take any other action We reasonably deem appropriate.

    If You do any of the acts prohibited by these Terms, Your right to use our site will cease immediately and You must, at our option, return or destroy any copies of any material obtained from our site which You have, have had or have authorised a third party to make or have made.

  • Do not rely on information on this site

    The content on our site is provided for general information only. It is not intended to amount to advice on which You should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

    Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

  • We are not responsible for websites we link to

    Where our site contains links to other sites and resources provided by third parties, these links are provided for Your information only. Such links should not be interpreted as approval by Us of those linked websites or information You may obtain from them.

    We have no control over the contents of those sites or resources.

  • Our responsibility for loss or damage suffered by You

    Whether You are a consumer or a business user:
    We do not exclude or limit in any way our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

    If You are a business user:
    We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
    We will not be liable to You for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    use of, or inability to use, our site; or
    use of or reliance on any content displayed on our site.
    In particular, we will not be liable for:
    loss of profits, sales, business, or revenue;
    business interruption;
    loss of anticipated savings;
    loss of business opportunity, goodwill or reputation; or
    any indirect or consequential loss or damage.

    If You are a consumer user:
    Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    If defective digital content that we have supplied, damages a device or digital content belonging to You and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay You compensation.

  • How we may use Your personal information

    We will only use Your personal information as set out in our Privacy Policy.

  • We are not responsible for viruses and You must not introduce them.

    We do not guarantee that our site is secure or free from bugs or viruses.

    You are responsible for configuring Your information technology, computer programmes and platform to access our site.

    You should use Your own virus protection software.

    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use our site will cease immediately.

    You must not access, interfere with, damage or disrupt (a) any part of our site; (b) any equipment, server, network or cloud on which Our site is stored; (c) any software used in the provision of our site; or (d) any equipment, server, network, cloud or software owned or used by any third party.

  • Rules about linking to our site

    You may link to our home page, provided You do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    You must not establish a link to our site in any website that is not owned by You.

    Our site must not be framed on any other site, nor may You create a link to any part of our site other than the home page.

    We reserve the right to withdraw linking permission without notice.

    If You wish to link to or make any use of content on our site other than that set out above, please contact Us using the email address provided at the top of this page.

  • Which country's laws apply to any disputes?

    If You are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are resident of Scotland, You may also bring proceedings in Scotland.

    If You are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
    Nothing in these Terms will prevent Us from seeking injunctive relief in any court of competent jurisdiction.