Compliments, Complaints and Concerns

From November 2012 the WWL Complaints process was reviewed and following this, changes were made to the process as follows:

Within three working days, we will send you an initial letter informing you that we have received your complaint.

Improvements to the service now include

Sending you a second formal acknowledgement letter, which outlines:
The points of concern from within your complaint
Gives you the opportunity to amend or add to these before your complaint is investigated
Provides you with the contact details and number for who will be leading on your complaint
Provides you with an estimated timescale within which you will receive a response to your complaint 
 

 

Royal Albert Edward Infirmary
Royal Albert
Edward Infirmary
Wrightington Hospital
Wrightington
Hospital
Leigh Infirmary
Leigh
Infirmary
Thomas Linacre Centre
Thomas Linacre
Centre
Community Care Locations
Community
Services
Patient Advice & Liaison Service
Patient Advice
& Liaison Service

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