Patient and Public Involvement

PPI is the way in which patients, the public, service users and carers can:

• Influence their own care and treatment
• Have a say in the way services are planned and run
• Help bring about improvements to the way care is provided.

Patients have a right to:

• Good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way.
• Information to enable them to make choices, to feel confident, and to feel in control.
• Be talked to and listened to as an equal.
• Be treated with honesty, respect and dignity.

Why should Wrightington Wigan and Leigh NHS Foundation Trust involve the public?

Involving the public in the work of the Trust can result in a number of benefits:

• Well-informed people make better, more effective use of services which leads to better use of resources.
• Services can be targeted to the needs of different communities.
• Better feedback enables service problems to be resolved more quickly and accurately and leads to service improvements.
• Services can respond to, and be driven by, the needs of patients, partners and staff.
• If PPI mechanisms are in place, some decision making can be made at local level by service users.