Text Reminders Service

Across WWL’s services, text reminders are being re-introduced as part of our appointment reminder and patient portal service.

Appointment reminders will be sent to you by text message from 07860 039092 or via email with a link to nhs.my/wwl - You can follow this link to login to your patient portal and manage your appointments online.

We have partnered with DrDoctor, a digital health company, to deliver this service.

Patients who prefer paper letters can still receive their letters by post as usual.

More information on this service is available below or you can view our FAQ page.

• Why are we re-introducing text reminders?

  We are re-introducing text reminders to help you keep track of your appointments, and to give you the ability to cancel or rearrange an appointment should you need to.

  This easy access to cancelling or rearranging an appointment means that once you have informed us via text message or through the my.nhs/wwl patient portal, we can help to lower waiting times for other patients by offering them the available appointment slot.

  Using text reminders will also:

  • Save the NHS money by reducing the amount of paper and stamps we are using
  • Reduce our environmental impact
     
• Getting started

  To access the DrDoctor secure patient portal we need your correct details on our system. Please check with our Appointment Centre by calling 0300 555 4567, by emailing appointments@wwl.nhs.uk, or at reception on your next visit to the hospital. Please ensure the following details are correct:

  • Full name
  • Date of Birth
  • Postcode
  • Mobile phone number

  If your details are correct, you can access the patient portal by visiting nhs.my/wwl to get started!

  Once you're online, you can:

  • View appointment details
  • Request to change or cancel your appointment
  • View location information, including maps
  • View important clinic information
  • Add your appointment to your personal calendar
• Changing or cancelling your appointment

  You can now request to change and cancel your appointment by text message and online.

  You can still change and cancel your appointment as usual by contacting us through the WWL service your appointment is with.

   

  How to change or cancel your appointment online

   

  • Follow the link in your text message or visit nhs.my/wwl to log in to your patient portal
  • Enter your last name, date of birth and postcode. We may send you a one-time code to check it is really you. Enter this into the webpage
  • Once online you can request to change or cancel your appointment
  • We’ll review this request and you’ll receive a text message confirming if we could make this change or not
  • If it is too close to your appointment, or you need transport or a translator you will need to call the WWL service your appointment is with to change your appointment.

  If you are having trouble, please see FAQs

   

  How to change your appointment by text message

   

  • Reply CHANGE to your appointment reminder text message
  • We will send you a message to verify that you would like to change your appointment
  • Reply YES if you would like to continue. You can also add details of your availability for our booking team
  • We’ll send you another message to let you know we have received your request
  • Our booking team will then review your request and you’ll receive a text message confirming if we could make this change or not

  If you are having trouble, please see FAQs

   

  How to cancel your appointment by text message

   

  • Reply CANCEL to your appointment reminder text message
  • We will send you a message asking for your date of birth to verify that you would like to cancel your appointment
  • Reply with your date of birth in the format DDMYY e.g 150380
  • We’ll send you another message to let you know we have received your cancellation

  If you are having trouble, please see FAQs

• Find out more

  To enable us to deliver our services, DrDoctor will have access to your contact information but will not hold detailed information about your health.

  For more information about how we use and protect your health information, see Access to Health Records.

  DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. For more information, see the DrDoctor privacy policy.

  For more information about the service, see DrDoctor.