PALS - Patient Advice and Liaison Service
Patient Relations - On the Spot help, advice and support when and where you need it.
Patient Relations - the overwhelming message from the Patient Relations Service is that we are a friendly and approachable team of individuals who want to help you get the most out of your NHS.
Your Local Service
Patient Relations can offer you:
Help to sort out any problems or concerns you have about your contact with the NHS
Information about local health services
Listen to your comments, compliments, concerns and complaints
Give assistance to contact independent advocacy services in your area if you would like support to make a complaint
An opportunity to take part in the development of your local NHS service
A confidential service - we promise not to divulge any personal details of any individual who contacts the service
Patient Relations Goals:
To support patients and public using NHS Services
To support and help NHS Staff in caring for patients
To resolve patient concerns quickly and efficiently
To follow the patient journey and not the organisational boundary
How do I Contact the Patient Relations Team?
By Phone: Patient Relations (Hospital) 01942 822376
By Email: firstname.lastname@example.org
Concerns GP: email@example.com
Or Write to us at:
The Patient Relations Department (PALS and Complaints)
Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Patient Relations Service opening hours:
Hours are Mon - Fri from 9.00am - 4.00pm.
An answer phone is available outside these hours.