PALS - Patient Advice and Liaison Service 

Patient Relations - On the Spot help, advice and support when and where you need it.

Patient Relations - the overwhelming message from the Patient Relations Service is that we are a friendly and approachable team of individuals who want to help you get the most out of your NHS.

Your Local Service

Patient Relations can offer you:
Help to sort out any problems or concerns you have about your contact with the NHS

• Information about local health services

• Listen to your comments, compliments, concerns and complaints 

• Give assistance to contact independent advocacy services in your area if you would like support to make a complaint

• An opportunity to take part in the development of your local NHS service

• A confidential service - we promise not to divulge any personal details of any individual who contacts the service

Patient Relations Goals:
To support patients and public using NHS Services

• To support and help NHS Staff in caring for patients

• To resolve patient concerns quickly and efficiently

• To follow the patient journey and not the organisational boundary

How do I Contact the Patient Relations Team?
By Phone: Patient Relations (Hospital) 01942 822376
By Email: patient.relations@wwl.nhs.uk

Concerns GP:  england.contactus@nhs.net

Or Write to us at:

The Patient Relations Department (PALS and Complaints)                                                
Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Wigan Lane
Wigan
Lancashire
WN1 2NN

Patient Relations Service opening hours:

Hours are Mon - Fri from 9.00am - 4.00pm.

An answer phone is available outside these hours.