PALS - Patient Advice and Liaison Service 

Patient Relations - On the Spot help, advice and support when and where you need it.

Patient Relations - the overwhelming message from the Patient Relations Service is that we are a friendly and approachable team of individuals who want to help you get the most out of your NHS.

PALs Patient Advice

Your Local Service

Patient Relations can offer you:
Help to sort out any problems or concerns you have about your contact with the NHS

  • Information about local health services

  • Listen to your comments, compliments, concerns and complaints 

  • Give assistance to contact independent advocacy services in your area if you would like support to make a complaint

  • An opportunity to take part in the development of your local NHS service

  • A confidential service - we promise not to divulge any personal details of any individual who contacts the service

Patient Relations Goals:
To support patients and public using NHS Services

  • To support and help NHS Staff in caring for patients

  • To resolve patient concerns quickly and efficiently

  • To follow the patient journey and not the organisational boundary

How do I Contact the Patient Relations Team?
By Phone: Patient Relations (Hospital) 01942 822376
By Email: patient.relations@wwl.nhs.uk

Concerns GP:  england.contactus@nhs.net

Or Write to us at:

The Patient Relations Department (PALS and Complaints)                                                
Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Wigan Lane
Wigan
Lancashire
WN1 2NN

Patient Relations Service opening hours:

Hours are Mon - Fri from 9.00am - 4.00pm.

An answer phone is available outside these hours.

Royal Albert Edward Infirmary
Royal Albert
Edward Infirmary
Wrightington Hospital
Wrightington
Hospital
Leigh Infirmary
Leigh
Infirmary
Thomas Linacre Centre
Thomas Linacre
Centre
Community Care Locations
Community
Services
Patient Advice & Liaison Service
Patient Advice
& Liaison Service

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