PALS - Patient Advice and Liaison Service
Patient Relations - On the Spot help, advice and support when and where you need it.
Patient Relations - the overwhelming message from the Patient Relations Service is that we are a friendly and approachable team of individuals who want to help you get the most out of your NHS.
Your Local Service
Patient Relations can offer you:
Help to sort out any problems or concerns you have about your contact with the NHS
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Information about local health services
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Listen to your comments, compliments, concerns and complaints
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Give assistance to contact independent advocacy services in your area if you would like support to make a complaint
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An opportunity to take part in the development of your local NHS service
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A confidential service - we promise not to divulge any personal details of any individual who contacts the service
Patient Relations Goals:
To support patients and public using NHS Services
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To support and help NHS Staff in caring for patients
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To resolve patient concerns quickly and efficiently
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To follow the patient journey and not the organisational boundary
How do I Contact the Patient Relations Team?
By Phone: Patient Relations (Hospital) 01942 822376
By Email: patient.relations@wwl.nhs.uk
Concerns GP: england.contactus@nhs.net
Or Write to us at:
The Patient Relations Department (PALS and Complaints)
Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Wigan Lane
Wigan
Lancashire
WN1 2NN
Patient Relations Service opening hours:
Hours are Mon - Fri from 9.00am - 4.00pm.
An answer phone is available outside these hours.