Frequently Asked Questions

Category - Appointments

Category - Charity

Category - Compliments and Complaints

  • I have a compliment, suggestion or would like to make a complaint, who can I contact?

    Our Patient Relations Team offer on the spot help, advice and support when and where you need it.

    You can contact them by phone 01942 822376 (office hours 9am – 4pm Monday to Friday) by email: or by post:

    The Patient Relations Department (PALS and Complaints)                                                
    Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust
    Wigan Lane
    WN1 2NN

Category - Information Requests

  • How do I access my medical records?

    Gaining access to your medical records is a legal procedure. To request access, please contact our Access to Health Records Department by either writing to the following department:

    Access to Health Records Department
    Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust
    Royal Albert Edward Infirmary
    Knowsley House
    Wigan Lane
    WN1 2NN

    Or complete our online form here

Category - Visiting our Sites

  • What is the car parking concession criteria?


    Any oncology patient who attends the Trust for frequent regular treatment will receive free parking for the length of their treatment. This criterion was agreed by Macmillan Cancer Support

    Any patients attending clinics at the Trust for a minimum of one day a week for an extensive period will receive free parking

    Visitors of patients hospitalised for 2 weeks or more will be offered free parking for the duration of the patients stay


  • Where can I park at the hospital and how much is parking?

    Details of parking for each hospital can be found via the following links:

    Royal Albert Edward Infirmary (Wigan Infirmary)
    A&E, General Surgery, General Medicine and Maternity - Find out More

    Leigh Infirmary and the Hanover Treatment Centre
    Elderly Medicine and Outpatient Services - Find out More

    Wrightington Hospital
    Orthopaedic Surgery and Rheumatology - Find out More

    Thomas Linacre Centre
    Outpatient Services - Find out More

    Boston House
    Ophthalmology services and a number of community service including Physiotherapy. - Find out More