Frequently Asked Questions

Category - Appointments

• I have mislaid details of my appointment, can you tell me when it is?

  Please refer to the telephone number on your appointment letter.  If this is not successful, to speak to an Appointment Centre Administrator during office hours, telephone: 0300 555 4567.

  Calls from landlines are charged at local rates.

  We understand that some of our patients may have difficulty in contacting us by telephone.  If this is the case, you can contact us:

  By Direct E-mail: appointments@wwl.nhs.uk

  By Post:
  Appointment Centre
  Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust
  Leigh Infirmary
  The Avenue
  Leigh
  Lancashire
  WN7 1HS

• I wish to cancel or change my appointment. How do I do this?

  You can do this by phoning the telephone number on your appointment letter by going to our online form here.

Category - Charity

• I would like to find out more how to donate to Your Trust Charity

  For more information about our charity, go to our fundraising page.

Category - Compliments and Complaints

• I have a compliment, suggestion or would like to make a complaint, who can I contact?

  Our Patient Relations Team offer on the spot help, advice and support when and where you need it.

  You can contact them by phone 01942 822376 (office hours 9am – 4pm Monday to Friday) by email: patient.relations@wwl.nhs.uk or by post:
  
  The Patient Relations Department (PALS and Complaints)                                                
  Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust
  Wigan Lane
  Wigan
  Lancashire
  WN1 2NN

Category - Information Requests

• How do I access my medical records?

  Gaining access to your medical records is a legal procedure. To request access, please contact our Access to Health Records Department by either writing to the following department:

  Access to Health Records Department
  Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust
  Royal Albert Edward Infirmary
  Knowsley House
  Wigan Lane
  Wigan
  WN1 2NN

  Or complete our online form here

Category - Visiting our Sites

• What is the car parking concession criteria?

   

  Any oncology patient who attends the Trust for frequent regular treatment will receive free parking for the length of their treatment. This criterion was agreed by Macmillan Cancer Support

  Any patients attending clinics at the Trust for a minimum of one day a week for an extensive period will receive free parking

  Visitors of patients hospitalised for 2 weeks or more will be offered free parking for the duration of the patients stay

   

• Where can I park at the hospital and how much is parking?

  Details of parking for each hospital can be found via the following links:

  Royal Albert Edward Infirmary (Wigan Infirmary)
  A&E, General Surgery, General Medicine and Maternity - Find out More

  Leigh Infirmary and the Hanover Treatment Centre
  Elderly Medicine and Outpatient Services - Find out More

  Wrightington Hospital
  Orthopaedic Surgery and Rheumatology - Find out More

  Thomas Linacre Centre
  Outpatient Services - Find out More

  WWL Eye Unit
  Ophthalmology and Orthoptic Outpatient Services - Find out More