Friends and Family Test (FFT)
The Friends and Family Test is national initiative to help patients choose where they want to be cared for and to let them know how other patients rate the care they receive from NHS trusts.
All inpatients who stay at least one night on a ward all adult patients who attend A&E and patients using maternity services will be asked: 'How likely are you to recommend our ward/A&E department/Maternity Services to friends and family if they needed similar care or treatment?'
Patients can choose one of six answers ranging from 'Extremely likely' to 'Extremely unlikely'.
How are we doing?
Our Friends and Family Test results are published below
What is the Friends and Family Test score?
The FFT score is based on patient being divided into three categories, Promoters, Passives & Detractors. By asking the FFT question we can track Promoters, Passives & Detractors to measure the delivery of service and care through our patient eyes.
Promoters are highly loyal, advocates of the organisation, whereas detractors are less satisfied, and would not recommend our Trust. A higher score indicates a more satisfied patient base.
Wrightington, Wigan and Leigh Teaching Hospitals
NHS Foundation Trust
Response Rates June 2022
2,494 84% Positive 306 10% Negative
For Emergency Department, Inpatient, Outpatient, Day Case & Birth, Combined.